1. Acceptance of Terms

By accessing our website, completing a purchase, or logging into any Steady Plate program, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and that you accept these Terms in full. If you do not agree, please do not use our services.

2. Description of Services

Steady Plate provides digital culinary products — recipe libraries, menus and written cooking courses — delivered as browser-based web apps. We do not sell, ship or deliver any physical goods. All products are accessed online.

3. Digital Delivery & Access

• Access is granted immediately after successful payment confirmation.
• You log in using the same email address entered at checkout; keep it accurate and accessible.
• A confirmation email with your access link is sent right after purchase. Check your spam/junk folder if it does not arrive within a few minutes, or contact support.
• Access is personal and may not be shared, resold, or used to provide services to third parties.

4. Payments & Pricing

• Prices and currency are shown clearly on the checkout page before you confirm payment.
• Payments are processed by third-party payment providers; we do not store full card details on our own servers.
• Taxes, currency conversion fees or bank charges applied by your card issuer or payment provider are your responsibility.

5. Subscriptions & Renewals

Some programs are offered on a recurring subscription basis. When that is the case, the billing frequency, amount and currency are clearly disclosed before you confirm your purchase. Subscriptions renew automatically until cancelled. You can cancel at any time before the next billing date to avoid the next charge — see our Refunds & Cancellation page for instructions.

6. License & Acceptable Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use purchased programs for your personal, non-commercial use. You agree not to:

• Copy, redistribute, resell, rent or publicly share program content or login credentials;
• Reverse engineer, scrape or attempt to extract the underlying code of our web apps;
• Use the services for any unlawful purpose or in a way that could harm Steady Plate or other users.

7. Intellectual Property

All text, graphics, software and other content made available through our programs are the property of 57.647.980 Alexia Milena Gomes Quadrado or its licensors and are protected by copyright and other intellectual property laws. Purchasing a program does not transfer ownership of any content to you.

8. Culinary & Health Disclaimer

9. Your Responsibilities

• Provide accurate information at checkout, including a valid email address.
• Keep your login access confidential and secure.
• Use good judgment and, where relevant, seek professional medical guidance before starting any new routine.

10. Limitation of Liability

To the maximum extent permitted by law, 57.647.980 Alexia Milena Gomes Quadrado shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our programs. Our total liability for any claim relating to a purchase is limited to the amount you paid for that specific program.

11. Termination

We may suspend or terminate access to our services for any user who violates these Terms, including misuse of program content or fraudulent payment activity. You may stop using our services and cancel any active subscription at any time.

12. Governing Law

These Terms are governed by the laws of the Federative Republic of Brazil. Any dispute arising from these Terms shall be subject to the jurisdiction of the courts of São Paulo, State of São Paulo, Brazil, without prejudice to any mandatory consumer-protection rights you may have under the laws of your own country of residence.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The "Last updated" date at the top of this page indicates when the Terms were last revised. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

14. Contact

1. Information We Collect

• Account & checkout data: name, email address, and any billing details required by our payment processor.
• Communications: messages you send us by email or phone.
• Usage data: pages visited, device/browser type, approximate location, and interactions within our web apps, collected automatically to keep the service running smoothly.

We do not collect sensitive health data as part of account creation; any health or dietary information you choose to share with support is handled confidentially and only for the purpose of assisting you.

2. How We Use Your Information

• To create and grant access to your purchased program;
• To send transactional emails (access links, receipts, renewal notices);
• To provide customer support and respond to your requests;
• To maintain security, prevent fraud, and comply with legal obligations;
• To improve our programs and website based on aggregated usage patterns.

3. Legal Bases for Processing

Where applicable law requires a legal basis (e.g. under the GDPR or Brazil's LGPD), we rely on: performance of a contract (delivering the program you purchased), legitimate interests (support, security, service improvement), consent (for optional communications), and compliance with legal obligations (accounting and tax records).

4. Cookies & Similar Technologies

Our website may use essential cookies to keep you logged in and functional cookies to remember preferences. We may also use analytics tools to understand aggregate traffic patterns. You can control cookies through your browser settings; disabling essential cookies may affect your ability to log in.

5. Payment Processing & Third Parties

Payments are handled by third-party payment processors. We do not store full card numbers on our own servers. These processors have their own privacy policies governing how they handle your payment data. We may also use third-party tools for email delivery, hosting and customer support.

6. Data Sharing

We do not sell your personal data. We share data only with service providers who help us operate our business (payment processors, hosting, email delivery, support tools), and only to the extent necessary for them to perform their services, or when required by law.

7. Data Retention

We retain personal data for as long as necessary to provide our services, comply with legal, tax and accounting obligations, resolve disputes, and enforce our agreements. When no longer needed, data is deleted or anonymized.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data, to object to or restrict certain processing, and to withdraw consent at any time. To exercise any of these rights, contact us at [email protected].

9. Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. International Transfers

57.647.980 Alexia Milena Gomes Quadrado is based in Brazil and serves customers worldwide. Your data may be processed in Brazil or in other countries where our service providers operate. We take reasonable steps to ensure your data is protected consistently with this Policy wherever it is processed.

11. Security

We use reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated through our website or by email where appropriate.

13. Contact

1. 7-Day Money-Back Guarantee

The first payment of every Steady Plate subscription is covered by a 7-day money-back guarantee, starting from the date of purchase. If the program isn't right for you, simply request a refund within 7 days and we will refund that payment in full and cancel the subscription — no complicated forms, no hard questions.

2. How to Request a Refund

3. Refund Processing Time

Once approved, refunds are issued to the original payment method. Processing time depends on your bank or payment provider, and typically appears within 5–10 business days, though some card issuers may take longer to display the credit.

4. Cancelling a Subscription

If your program is billed on a recurring subscription, you may cancel at any time to stop future charges. Cancelling stops the next renewal; it does not automatically refund the current billing period unless it falls within the 7-day guarantee described above. You can cancel yourself in two clicks through the billing portal (the link is also in every receipt email), or contact support with the email used at checkout and we will confirm the cancellation date in writing. Renewal amounts and dates are always the ones shown at checkout.

5. Exceptions

• Refund requests made after the 7-day window may be reviewed on a case-by-case basis, but are not guaranteed.
• Promotional, discounted or bundled purchases may have specific terms disclosed at checkout, which take precedence over the general guarantee where applicable.

6. Chargebacks

If you have any issue with a purchase, please contact us first — most concerns are resolved quickly through direct support. Filing a chargeback with your bank without contacting us first can delay resolution and may result in temporary suspension of access while the dispute is investigated.

7. Contact